Getting Started
Identity Verification
- Why does the login prompt say, "This user type cannot log in"?
- Guidance of account opening on HashKey Exchange using a Hong Kong Non-Permanent ID
- Guidance of account opening on HashKey Exchange using a Chinese passport
- Guidance of account opening for retail customers in HashKey Exchange Hong Kong
- How to Upgrade From Individual Retail Investor to Professional Investor
- What is KYC and why KYC verification is necessary?
Trading and Orders
- How to use Convert?
- HashKey Exchange Foreign Exchange Guidelines
- API Frequently Asked Questions
- What order types does HashKey Exchange support?
- HashKey Exchange Trading Fee Mechanism
- How to cancel open orders?
Virtual Assets Deposit & Withdrawal
- Can virtual asset withdrawals be cancelled after being initiated?
- How to deposit virtual assets into the HashKey Exchange using MetaMask?
- Popular Personal Crypto Wallets
- Where is Withdrawal Page?
- HashKey Exchange Virtual Assets Deposit Guidelines (General)
- HashKey Exchange Virtual Assets Withdrawal Guidelines (General)
Fiat Deposit & Withdrawal
- HashKey Exchange fiat currency deposit guidelines (General)
- HashKey Exchange Fiat Currency Withdrawal Guidelines (General)
- When withdrawing fiat currency from HashKey Exchange, which bank accounts can be withdrawn to ?
- Why does my fiat currency withdrawal order show success but I have not received the funds ?
- What should I do if the withdrawal fails when withdrawing fiat currency from HashKey Exchange ?
- When withdrawing fiat currency from HashKey Exchange , how long does it take for it to arrive?
Account Security
- How to modify e-mail address?
- HashKey Official Channel Verification Guidelines
- How to cancel your account？
- How to set up 2FA?
- How to reset the login password?
- How to login to account if access 2FA verifications is lost?