Investment Products – Frequently Asked Questions
Corporate Account Opening – Frequently Asked Questions
Getting Started
Identity Verification
- Document Update
- Why does the login prompt say, "This user type cannot log in"?
- Guidance of account opening on HashKey Exchange using a Hong Kong Non-Permanent ID
- Guidance of account opening on HashKey Exchange using a Chinese passport
- Guidance of account opening for retail customers in HashKey Exchange Hong Kong
- How to Upgrade From Individual Retail Investor to Professional Investor
Trading and Orders
- [Resumption Notice] Fiat Services Fully Restored
- HashKey HK Spot Grid Trading FAQ
- HashKey Exchange Overall P/L Analysis
- HashKey Exchange Single Token P/L Analysis
- How to use Convert?
- HashKey Exchange Foreign Exchange Guidelines
Virtual Assets Deposit & Withdrawal
- How to Swap Deposit/Withdrawal Whitelist Address
- Can digital asset withdrawals be cancelled after being initiated?
- How to deposit digital assets into the HashKey Exchange using MetaMask?
- Popular Personal Crypto Wallets
- Where is Withdrawal Page?
- HashKey Exchange Digital Assets Deposit Guidelines (General)
Fiat Deposit & Withdrawal
- FPS ID Deposit Guide
- Deposit Guide for eDDA
- HashKey Exchange fiat currency deposit guidelines (General)
- HashKey Exchange Fiat Currency Withdrawal Guidelines (General)
- When withdrawing fiat currency from HashKey Exchange, which bank accounts can be withdrawn to ?
- Why does my fiat currency withdrawal order show success but I have not received the funds ?
Account Security
- System Upgrade Notice
- Advanced Risk Control Configuration
- How to modify e-mail address?
- How to cancel your account？
- How to set up 2FA?
- How to reset the login password?