Why is my fiat deposit amount not credited to my account in HashKey Exchange?
1. Please check the fiat deposit status on the HashKey platform. If the transaction information has been submitted correctly, it should take around 1-3 business days* before the fiat deposit is reflected in your HashKey account. However, this may be subject to your bank’s procedures. (Path: Assets > Fiat Account > Account Record > Deposit)
*Note: The processing time above is an estimation and HashKey cannot guarantee the exact timeline for deposit arrival. Factors such as incorrect or insufficient information provided by the client's bank may also affect the processing time of a payment.
2. Please check the bank account information on the account record page. Please ensure that the information you provided is correct.
3. Please ensure the bank account is registered under your name with a bank which is supervised by a banking regulator in an eligible jurisdiction permitted by SFC, which includes Hong Kong, Australia, Austria, Belgium, Canada, Ireland, Israel, Italy, Malaysia, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, the United Kingdom, or the United State.
4. There is a minimum deposit amount, please refer to the minimum amount displayed on the HashKey portal before you initiate a deposit.
5. Please feel free to contact our client service team (customersupport@hashkey.com) if you have any further questions or concerns.
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