There are several common reasons why face authentication fails, you can check if it is caused by the following reasons. If the problem cannot be solved, you can contact our customer support for help.
The browser version is too old and needs to be upgraded to the latest version, the Chrome browser is recommended.
The web camera permissions are restricted, you need to go to [Settings] - [Privacy] - [Camera] and open the access permissions.
The network is unstable, it is recommended to switch networks and make more attempts.
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