爲什麼我的法幣儲值還沒有到賬？

您可以在HashKey Exchange平臺上查看法幣入金狀態。

1.1. 若您選擇“快速轉賬”，一般來說，如果使用您名下的借記卡賬戶已完成轉賬，視本地/跨境銀行匯款的結算時間影響，法幣入金大約需要 0.5-3 個工作日*才能反映在您的 HashKey Exchange 賬戶中。

（路徑：資產>法幣賬戶>賬戶記錄）

*注意：以上處理時間僅爲估計值，HashKey Exchange無法保證存款到賬的確切時間。

1.2. 請在賬戶記錄頁面查看銀行賬戶信息。請確保您使用了以您的名義開設的銀行賬戶完成轉賬。

 

1.3. 請確保以您的名義開設的銀行賬戶是在證監會允許的合資格司法管轄區（包括中國香港、澳大利亞、奧地利、比利時、加拿大、愛爾蘭、以色列、意大利、馬來西亞、挪威、葡萄牙、新加坡、西班牙、瑞典、瑞士、英國或美國）。

1.4. 平臺有最低入金金額，不同幣種的最低入金金額有所不同，請在發起入金之前參考HashKey Exchange門戶網站上顯示的最低金額。

2.1. 若您選擇“常規轉賬”，一般來說，如果交易信息已正確無誤地提交，法幣入金大約需要 1-3 個工作日*才能反映在您的 HashKey Exchange 賬戶中。

（路徑：資產>法幣賬戶>賬戶記錄）

*注意：以上處理時間僅爲估計值，HashKey Exchange無法保證存款到賬的確切時間。客戶銀行提供的不正確或不足的信息也可能會影響付款的處理時間。

2.2. 請在賬戶記錄頁面查看銀行賬戶信息，請確保您提供的信息正確無誤。

2.3. 請確保以您的名義開設的銀行賬戶是在證監會允許的合資格司法管轄區，且滿足平臺最低入金金額要求。相關要求請參考1.3-1.4節。

3. 如果還有其他問題，請隨時聯繫我們的客戶服務團隊（support@customer.hashkey.com）。

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