Dear HashKey HK Exchange users:
As the banking system continues to be optimized, the following updates are made for withdrawals of US dollars and Hong Kong dollars (single transaction greater than or equal to HKD 1 million or equivalent):
1. The fiat withdrawal function has been restored, but since the banking system has not been fully optimized,
it will take some time for the bank to process the request when you initiate a fiat withdrawal request. Please wait patiently.
2. The bank will not process transactions during non-working hours, holidays, and weekends.
Please avoid withdrawing during these periods. Please try to initiate withdrawals before 4:00PM on weekdays.
3. Any other withdrawals except the ones mentioned above, will not be affected.
Attached is the original announcement link: https://support.hashkey.com/hc/en-gb/articles/31078938144921-Announcement-from-HashKey-HK-Exchange-on-withdrawal-of-fiat-currency-not-arriving-in-account
We are very sorry for the inconvenience. HashKey HK Exchange will continue to provide updates.
If you have any questions, please contact our customer service email: support@customer.HashKey.com
Thank you for your support!
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