HashKey Exchange is a compliant exchange issued by the Hong Kong Securities and Futures Commission (SFC) with Type 1 and Type 7 licenses.
- For withdrawals to third-party exchanges, currenly HashKey Exchange only supports withdrawals to binance.com. OKX and Bybit will be accessible for withdrawals soon in the future. Since withdrawals can only be initiated from whitelist addresses, please whitelist the corresponding addresses accordingly in advance.
When performing personal wallet deposit whitelist authentication, the signing message guide provided by HashKey Exchange is for reference only. You need to understand your personal wallet mechanism. If the wallet's withdrawal address is inconsistent each time, you will not be able to add the whitelist. It is recommended to test with a small amount when authenticating for the first time.
Currently, retail users only support deposits and withdrawals of BTC and ETH.
According to the requirements of the Hong Kong Securities and Futures Commission, the proportion of customer assets stored by the licensed exchange in the hot wallet shall not exceed 2% of the total customer assets, so if your single withdrawal of assets is greater than the balance of virtual assets corresponding to the hot wallet, the platform needs to transfer from the customer's cold wallet to the customer's hot wallet before meeting your withdrawal, please wait patiently during the period.
6.After the withdrawal wallet address is whitelisted, will authentication be required for subsequent withdrawals？
7.Why did I not receive my withdrawal of virtual assets from HashKey Exchange to a third-party exchange？