Materials Required Before Account Opening – HashKey Exchange

Bank Account Supported by Our Platform (Offline account opening users can skip this part.）

Own a bank account in any of the following countries or regions: Hong Kong, Singapore, Canada, United States, United Kingdom, Austria, Australia, Belgium, Switzerland, Spain, Ireland, Israel, Italy, Malaysia, Norway, Portugal, or Sweden.

Identification Documents

Our platform currently only supports account opening with the following types of identification documents and the issuing countries/regions.

Country/Region	Passport	National/regional ID card	Any Other Document Requirements	Remark
HONG KONG	Supported	Supported	No	Non-permanent Hong Kong IDs cannot be used as a primary ID. You can verify your identity with a Chinese passport and a Hong Kong non-permanent ID.
CHINA	Supported	Not Supported	Yes	Must submit a valid document from another supported country/region, such as ID cards, work visas, student visas, or other long-term residence permits.
Other countries/regions supported by the platform	Supported	Not Supported	No

Tips for Opening an Account with a Chinese Passport

Please submit a Chinese passport as the primary ID for verification. After successfully verifying the primary ID, follow the prompts on the page to submit an Overseas document.
Our platform supports the following types of overseas documents:
*Note: Tourist visas and driver's licenses are not supported as overseas documents.
Overseas documents must meet the following requirements:
- Your overseas document's personal information must be consistent with the information on your passport.
- Only photos of the original document are accepted; photocopies and scanned copies are not accepted.
- The remaining validity of the overseas document must be more than three months from the date of KYC submission。

Proof of Address

Which Institutions' Address Proof Do We Accept?

Issuing Institutions Of POA	Types of Proof	Language Requirements	Occupation Requirement	Time Requirements
Account Documents Issued by Utility Companies	Water Bill	Documents must be in Chinese or English. For documents in other languages, please provide a certified translation.	None	The proof of address must be issued within 3 months of the KYC submission date.
	Electricity Bill	Documents must be in Chinese or English. For documents in other languages, please provide a certified translation.	None	The proof of address must be issued within 3 months of the KYC submission date.
	Gas Bill	Documents must be in Chinese or English. For documents in other languages, please provide a certified translation.	None	The proof of address must be issued within 3 months of the KYC submission date.
	Fixed or Mobile Phone Bill	Documents must be in Chinese or English. For documents in other languages, please provide a certified translation.	None	The proof of address must be issued within 3 months of the KYC submission date.
	Cable TV Bill	Documents must be in Chinese or English. For documents in other languages, please provide a certified translation.	None	The proof of address must be issued within 3 months of the KYC submission date.
	Broadband Bill	Documents must be in Chinese or English. For documents in other languages, please provide a certified translation.	None	The proof of address must be issued within 3 months of the KYC submission date.
Letters Issued by Financial Institutions (Licensed Institutions)	Bank	Documents must be in Chinese or English. For documents in other languages, please provide a certified translation.	None	The proof of address must be issued within 3 months of the KYC submission date.
	Securities Company	Documents must be in Chinese or English. For documents in other languages, please provide a certified translation.	None	The proof of address must be issued within 3 months of the KYC submission date.
	Futures Company	Documents must be in Chinese or English. For documents in other languages, please provide a certified translation.	None	The proof of address must be issued within 3 months of the KYC submission date.
	Insurance Company	Documents must be in Chinese or English. For documents in other languages, please provide a certified translation.	None	The proof of address must be issued within 3 months of the KYC submission date.
Address Proof/Bill or Issued Letters from Government Institutions of the Country/Region	Government Offices (e.g., Tax Bill, Traffic Penalty Notice)	Documents must be in Chinese or English; translated documents not accepted	None	The proof of address must be issued within 3 months of the KYC submission date.
	Street Office/Community Committee	Documents must be in Chinese or English; translated documents not accepted	None	The proof of address must be issued within 3 months of the KYC submission date.
	Police Station	Documents must be in Chinese or English; translated documents not accepted	None	The proof of address must be issued within 3 months of the KYC submission date.
	School	Documents must be in Chinese or English; translated documents not accepted	Teacher&Student	The proof of address must be issued within 3 months of the KYC submission date.
	Hospital	Documents must be in Chinese or English; translated documents not accepted	Medical Staff	The proof of address must be issued within 3 months of the KYC submission date.
	Fire Services Department	Documents must be in Chinese or English; translated documents not accepted	Firefighters	The proof of address must be issued within 3 months of the KYC submission date.
	Resident Certificate	Documents must be in Chinese or English; translated documents not accepted	None	The proof of address must be issued within 3 months of the KYC submission date.
	Temporary Residence Permit	Documents must be in Chinese or English; translated documents not accepted	None	The proof of address must be issued within 3 months of the KYC submission date.
Tenancy Agreement	Only accepted for Hong Kong rental contracts (must have Hong Kong government stamp)	Documents must be in Chinese or English; translated documents not accepted	None	The lease expiry date must be more than 3 months from the KYC submission date.
Other	Property Certificate for Residence Use	Documents must be in Chinese or English; translated documents not accepted	None	The proof of address must be issued within 3 months of the KYC submission date.

*Note: To ensure the accuracy and compliance of your address proof translation with relevant legal and administrative standards, we recommend that you use a certified translation service provider. Please ensure that the chosen translation company or individual is a formal member of the translation association in your country/region.

What types of addresses do we accept?

Currently, we only accept residential addresses and not commercial addresses. If your address is a hotel or serviced apartment, please refer to:

Issuing Institutions of POA	Proof Requirements
Bank	You do not need to provide proof of your monthly rent payments.
Non-Bank	You must provide proof of monthly rent payments for the last three months.